1. Information We Collect
We collect personal information that you provide directly to us when you engage with SleekVPS, including when you create an account, purchase services, submit support requests, or communicate with us through any channel.
This may include your name, email address, billing address, phone number, payment-related details managed by our payment providers, and service-related information needed to deliver support.
We may retain records of correspondence sent via email or support tickets to help resolve issues and improve our services. Where permitted by law, telephone calls may be recorded for quality assurance and training purposes. Where required, we will provide notice and obtain appropriate consent.
2. How We Use Your Personal Data
We use your personal information to:
- Register and manage your account.
- Process orders, payments, and service renewals.
- Provide hosting, domain, SSL, email, and related services you request.
- Respond to support requests and deliver customer service.
- Improve the performance, security, and functionality of our website and services.
- Send service-related communications such as invoices, renewal notices, security alerts, and maintenance notifications.
- Send marketing communications where permitted by law and where you have consented or may opt out.
- Detect, prevent, and investigate fraud, abuse, or security incidents.
SleekVPS does not sell your personal information to third parties.
3. Automated Decision Making
We may use automated tools or systems to help assess orders and reduce fraud risk. These checks help protect our customers and our network. Where automated processing is used, it is performed securely and with appropriate safeguards.
4. Where Your Data Is Stored
Your personal information is stored on secure servers located in the United States and in other locations where our service providers or infrastructure partners operate. In some cases, we may transfer information internationally, for example for domain registration, payment processing, or third-party services.
We take reasonable steps to protect your information during transfer and storage, including using administrative, technical, and physical safeguards appropriate to the type of data and how it is processed.
5. Data Retention
We retain your personal information only as long as necessary for the purposes described in this policy, including legal, accounting, tax, security, and operational requirements. Retention periods may vary depending on the type of data and the services you use. Examples include:
- Billing and invoice records retained for periods required by applicable law and accounting rules.
- Support communications retained to help resolve issues and improve service quality.
- Server logs and security records retained for security monitoring and abuse prevention.
- Backups retained for operational recovery purposes based on our backup schedule and service configuration.
6. Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. These rights may include requesting access to the personal information we hold about you, requesting corrections to inaccurate or outdated information, requesting deletion of your personal information (subject to legal and contractual requirements), and opting out of marketing communications at any time.
You can update many account details through your client portal. To request access, correction, or deletion, or to ask privacy-related questions, please contact us using the information in the “Contact Information” section below. If you are located in the European Union, United Kingdom, or other regions with data protection laws, you may also have the right to lodge a complaint with your local data protection authority.
7. Cookie Usage
We use cookies and similar technologies to help improve your experience, understand site usage, and support advertising and remarketing. Cookies may help us estimate our audience size and usage patterns, store information about preferences, improve site performance, recognize you on subsequent visits, and provide remarketing by showing relevant advertisements based on your site activity.
Remarketing may use third-party platforms such as Google and Meta (Facebook/Instagram). You can control cookies through your browser settings and, where available, through cookie preference tools. Please note that disabling cookies may limit some site functionality.
8. Third-Party Links
Our website may include links to external websites operated by third parties, including partner networks, advertisers, affiliates, or service providers. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies before providing any personal data.
9. Security
We take reasonable measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Policy Updates
We may review and update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Information
If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us:
SleekVPS
Website: https://sleekvps.com
Email: contact@sleekvps.com